**Refund Policy for JNV School Alumni Portal**
Last updated: [03-09-2024]
**1. Introduction**
This Refund Policy outlines the terms and conditions for refunds related to services, memberships, or donations provided through the JNV School Alumni Portal ("the Portal"). We strive to ensure transparency and fairness in all our transactions.
**2. Membership Fees**
If the Portal charges membership fees, the following refund policy applies:
- **2.1 Cancellation within 14 days:** If you cancel your membership within 14 days of the initial purchase, you are eligible for a full refund.
- **2.2 Cancellation after 14 days:** No refunds will be issued for cancellations made after 14 days of the initial purchase or renewal date.
- **2.3 Prorated Refunds:** We do not offer prorated refunds for partial use of membership periods.
**3. Event Registration Fees**
For events organized through the Portal:
- **3.1 Cancellation by Attendee:** Refunds for event registration fees will be processed according to the following schedule:
- Full refund if cancelled 30 days or more before the event
- 50% refund if cancelled 15-29 days before the event
- No refund if cancelled 14 days or less before the event
- **3.2 Event Cancellation:** If an event is cancelled by the organizers, all registration fees will be fully refunded.
**4. Donations**
As per standard practice for charitable donations:
- **4.1 Non-refundable:** Donations made through the Portal are generally non-refundable.
- **4.2 Exceptional Circumstances:** In cases of demonstrable error or fraud, we may consider refund requests on a case-by-case basis.
**5. Digital Products or Services**
For any digital products or services offered through the Portal:
- **5.1 No Refund:** Due to the nature of digital products, no refunds will be issued once the product has been downloaded or accessed.
- **5.2 Technical Issues:** If you experience technical issues that prevent access to the digital product, please contact our support team for assistance before requesting a refund.
**6. Processing of Refunds**
All approved refunds will be processed within 10 business days of the approval. Refunds will be issued using the original method of payment.
**7. Refund Request Procedure**
To request a refund:
1. Log into your account on the Portal
2. Navigate to the 'Billing' or 'Transactions' section
3. Select the transaction for which you're requesting a refund
4. Click on 'Request Refund' and follow the prompts
Alternatively, you can email your refund request to [insert contact email], including your full name, transaction details, and reason for the refund request.
**8. Discretionary Refunds**
JNV School Alumni Portal reserves the right to provide refunds at its discretion, even in cases that do not strictly conform to this policy. Such refunds will be handled on a case-by-case basis.
**9. Changes to This Policy**
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Portal. Your continued use of the Portal after changes are posted constitutes your acceptance of the updated policy.
**10. Contact Us**
If you have any questions about this Refund Policy, please contact us at:
[Insert contact information]
By using the JNV School Alumni Portal, you acknowledge that you have read, understood, and agree to this Refund Policy.
Remember to customize this policy to match the specific services, fees, and practices of your JNV School Alumni Portal. It's advisable to have this policy reviewed by a legal professional to ensure it complies with relevant laws and regulations in your jurisdiction.
